Gaining the Trust and
Support of a Difficult Boss
I discovered there were lots of things that I didn’t expect to learn. The areas where I was stuck were not those I would’ve expected. I wouldn’t have been able to identify them by myself.
The course has given me a lot more confidence, as somebody that supervises other staff. The strategies Michelle suggested, I’ve been able to directly put in place at work, and they have made a significant difference.
Audrey L., Manager, Health Industry, Birmingham, UK
The Challenge: A Difficult Boss
Audrey is a manager and senior health care professional in a major hospital. She began a new role and was excited to bring her years of experience to lead a new team.
Unfortunately, Audrey’s new boss turned out to be a micromanaging nightmare. Her team constantly gossiped about it and several had raised complaints about this difficult boss with HR. Audrey needed strategies to deal with her situation. She was looking for ways to acknowledge her team’s concerns without jumping on the gossip bandwagon. She needed to get her boss to trust her and stop micromanaging everyone!
It was impacting her ability to do her job effectively. Audrey worried she was being too dramatic about her work problems. She sought out Michelle to get perspective and advice on how to lead her team without buying into the negative culture.
Previously, Audrey sought her once difficult boss’s approval for almost every decision.
After working with Michelle, she came into her own. Audrey’s grown bolder and more comfortable taking calculated risks at work. She’s stepped up and authorised herself to make changes like delegating tasks and altering staff rosters. She’s learned how to lead herself better.
The best thing for Audrey? After 4 short weeks, her boss is supportive of her changed approach and her team is responding fantastically to her new, more confident leadership style.