Are you the leader of a consulting/ advisory firm who:

Competes with the Big 4 for people, with fewer resources.
Knows you need to do more when it comes to employee wellbeing.
Wants to better support your people, because you know they won't say they're struggling.
Is worried about your employees burning out.
Is concerned about the reputational risk of not looking after employee wellbeing.

Are you a leader who:

  • Feels you’re not being listened to.
  • Wonders how much you should keep tolerating.
  • Wants more influence, especially with your boss.
  • Fears you’ll stay stuck at the same level for too long.
  • Is beginning to doubt you have what it takes.

We've been using Michelle’s services for over 5 years, and I am glad that we can provide our staff with easy and confidential access to expert support to help them in their time of need.

I regularly receive feedback from staff who self-identify to me that they have used the service and found it very helpful. On a personal note, I have seen Michelle twice and found her support really useful for uncovering what’s really going on, through an objective but friendly style.

I look forward to continuing to work with Michelle and would recommend her to others seeking similar support.

National People Manager, Consulting and Advisory Firm
Winner, AFR Best Places to Work

WHY PSYCHOLOGICAL HEALTH

It's mandated.
Employers now have a duty of care to both the physical and psychological health of employees. 

You must not only prevent mental injury but also promote a safe and mentally healthy workplace.

It's expected.
And it's not only the younger generations who expect it. Research by Allianz (2020) shows that this is true from millenials (87%) to boomers (67%).

It makes smart business sense.
Research by the Ai Group (2023) shows that over 78% of businesses report operational impacts from staff mental health issues.

Taking care of your employees' mental health and wellbeing simply makes smart business sense.


WHEN IT COMES TO PSYCHOLOGICAL HEALTH, HERE’S WHAT IT REALLY TAKES:

  • Good diagnostics. The first step is to identify the root causes of any employee wellbeing problems. Are they individual, team, and/or organisational-level problems? 

    This is because the all-to-common disappointing results from employee wellbeing programs are due to individual-level solutions being provided when it’s an organisational-level problem. They don't work because they're not fit for purpose.

    For example, resilience training is an individual-level solution that won’t solve for unreasonable job demands because that's an organisational-level problem.

    Even then, it’s not that straightforward. W
    hat amounts to unreasonable job demands for one person may be perfectly reasonable for another. Perhaps the root cause is your recruitment practices, or could it be something entirely else? This is a complex area.

  • Walking your talk. You may not have the resources to support personal matters or diagnosable conditions. But at a minimum, you do want to provide support for people whose challenges are work-related.

  • Early intervention. You expect the best from your staff, and you know they need to be mentally healthy to perform. You are working on creating a great place to work. But everyone goes through ups and downs. Coach on Call is for those critical times when someone is injured or reacting on The Wellbeing Continuum, and some extra, external support makes sense. It’s an individual-level solution for an individual-level problem. 

* Originally developed by Dr John Travis, 1972.

The goal is to get people back to mental health and fitness quickly.

COACH ON CALL vs EAP

Knowing who you’ll get, and the level of assessment makes all the difference.

Other key differences to be considered:

PERFORMANCE IS POSSIBLE

When there is timely, high-quality, and personalised support available to staff.

When you're serious about improving your employee value proposition. And everyone knows it.

When you can get on with client work because you've got an expert counselling and organisational psychologist getting your people back to match-fit for you.

THE COACH ON CALL JOURNEY

Level 1: Abuse

It’s rarely intentional. We all have blind spots. But now it's time to become aware of what prevents and promotes wellbeing at your workplace.

Level 2: Neglect

You won’t get away with turning a blind eye anymore. At the very least, you must be compliant.

Level 3: Care

You’re aware, comply with your obligations, and you care. Beyond compliance, what internal and external supports would help with the work-related issues that impact wellbeing?

Level 4: Concern

You’re concerned and that’s why you do more. You provide access to additional support. Are you getting the outcomes you want?

Level 5: Coach on Call

You expect the best from your staff and know they need to be mentally healthy for work to perform. That’s why you support them with a service that you’d use too. It’s called integrity.

THE COACH ON CALL MODEL

ON DEMAND

For organisations, you have less financial risk because you only pay per use. No more unused retainers going to waste.

ASSESSMENT

It’s coaching with mental fitness in mind, not counselling for poor mental health. But just under half (43%) of people will suffer from a mental disorder over their lifetime. It will come up. Coach on Call begins with a skilled assessment so that the right kind of support is provided, which could be a referral.

MULTI-MODAL

It’s expedient to have a service where your expert is skilled in both organisational and counselling psychology. To focus on helping employees develop the skills, insights, and strategies needed to be successful at work and refer as needed.

Value

Do you know what poor mental health really costs your workplace? Your clients know your value; sometimes you need to bring in an expert too.

Bespoke

Individual-level solutions must accommodate the diversity of individual differences and the complexity of mental health and wellbeing. The only way to be efficient and effective is with a personalised approach. It’s why Coach on Call is a 1-on-1 service.

Growth

When you provide an on demand, multi-modal service, your people have the opportunity to expand their capacity for complexity, perspective-taking, and meaning-making, where they can hold more nuanced and multifaceted understandings of themselves and the world. In other words, improved mental fitness.



Coach on Call will look after your:

Reputation, because you're not checking a box. Only organisations where  wellbeing matters provide this level of service.
Workforce, by having the skills to get them back to mental fitness quickly.  
Integrity, by ensuring you walk your talk and provide an expert, personalised service you'd use yourself.
Bottom line. There's no retainer. You only pay for what you use.

HAPPY CLIENTS

Michelle Pizer is an outstanding coach. She has been very responsive and professional and is well-qualified in her field. Great to work with if you want to take things to the next level.

Megan 
CEO, Industry Association

Michelle is amazing—a coach for the real world, offering both clinical and practical support to help anyone achieve their career goals. I'm very happy with the results.

Veronica
Executive Director, Entertainment Business

I had a lot of things happen to me while I was working with Michelle. I moved from one company to another. She taught me how to approach it and how to work with different people.

Michelle’s approach to everything is comprehensive. People I know who have worked with her always say they got so much more out of their sessions than originally expected… Having Michelle as a coach is invaluable.

Karen
HR Director, Government

I’ve sat there before in work meetings feeling inadequate, thinking, ‘Everyone knows what they’re talking about except me’. And I’ve done a couple of management and leadership courses, but they’re very theoretical.

Michelle unpacks the issues in very simple ways. The course far exceeded what I was looking to get. The tools Michelle shares are just amazing, and it’s been so beneficial using them to move forward.

Sally
Senior Manager, Not-for-profit

The help with being a leader is one thing. Thinking about the way other people are acting and talking about it with you is another. It’s really helped me reflect daily on how I want to be, how I act, and how I'm seen. It's very useful. While you're talking about other people, you get direct insight into the way you're behaving and what you're doing.

Karl
Deputy Director, Health Care

I always knew that it was possible to change, but it was how quickly it happened that was the most surprising. And it just felt like a few tweaks here and there. My wife and business partner now look at each other and say: ‘Who is this guy?’ The guy who now has constructive conversations and keeps his cool despite the stress, and it’s flowing down to my team too. It’s been a huge success.

David
Business Owner, Hospitality

I have gained strategies for dealing with workplace challenges, stress, and anxiety. I have also learned about my own limits in terms of what I am willing to take and give (both career-wise and personally). My sessions with Michelle also made me more self-aware in recognising my feelings, thoughts, and shortfalls (i.e., my lack of boundaries and learning to say "no" more). I have gained more confidence in my skills and abilities, honed in on what I value and want from a workplace and career, and learned the importance of using better language to communicate issues and ideas. The key takeaway for me was challenging myself and my own thought process, and this is something I continue to work through. I will forever be grateful for Michelle's insights and advice. Thank you!!!

Tania
Office Manager, Management Consulting

Michelle taught me to be brave. For the first time, after working with Michelle, I felt like I could control the room—not just in meetings but everywhere. Once I opened my mouth, everyone stopped talking, and everyone paid attention to me.

Ana
Finance Director, Government

ABOUT YOUR COACH: DR MICHELLE PIZER

Michelle has been helping ambitious people improve their leadership, careers, and workplaces for over 30 years. She combines her corporate background as a Big 4 consultant and successfully running departments and leading teams, with her work today as an executive coach, running workshops/ in-house programs and speaking.

Michelle is a PhD-level organisational and counselling psychologist, an AHPRA-approved supervisor, published author, has presented her work at local and international conferences, and won seven awards and scholarships for her work on relationships and emotions at work.

Dr Michelle Pizer Leadership Expert

Michelle is proud to have worked with people from amazing organisations such as:


And to have been featured in a range of media outlets, including:

NEXT STEPS


Book a call with Michelle and learn how you can elevate wellbeing at your workplace now: